You may have to initiate or take phone calls in English on a regular basis as part of your employment, or you may simply have to do so on occasion. Every day, you may be required to talk on the phone in English, or you may be required to do so as part of an exam or business meeting. A phone call may even be necessary for your employment!

In English, skyping (or video calling) entails the same abilities as conventional telephoning, but with the added benefit of a webcam, which allows the other person to see you. In this article, you will learn how to make a telephone conversation in English.

Telephone Conversation in English Phrases

These situational examples will help you get an idea about telephone conversations in English.

Conversation Based on Greetings

In English, as in many other languages around the world, most interactions begin with a greeting. There are formal and casual greetings in English that can be used in a variety of settings.

The following are examples of formal greetings:

# Hello

# It’s a pleasure to meet you

# Good morning/afternoon/evening

The following are examples of informal greetings:

# Hi

# Hello

# Hey

# Yo!

# What’s up?

Telephone Conversation in English Based on Questions

In conversational English, questions play a crucial role. Inquiring about another person, learning more about them, and getting to know them is nice.

When people begin a discussion in English with somebody they know, it is customary to inquire about the other person’s well-being.

# How are things going for you?

# How are you doing today?

# How’s it going for you today?

# Do you have a busy day ahead of you?

# What’s new in your life?

# How’s it going?

# What’s your name, by the way?

# What city do you live in permanently?

# What country are you from?

# So, what exactly do you do?

Also Read : The Formula of Present Perfect Continuous Tense: Facts and Rules to Know

Telephone Conversation in English Based on Familiarity

To somebody you have never encountered, a coworker, or someone older than you, you’d speak more formally. To a good buddy and someone in your own age group, you would talk more freely.

It’s a wise idea till someone informally speaks with you before speaking with them casually. As you grow to know each other a bit, you may notice that others start using casual greetings with you.

Someone to whom you’ve recently been introduced:

# It’s great to finally meet you!

# It’s a pleasure to meet you!

# How did you two become acquainted?

# So, what do you make a living doing?

# I’m curious how long you’ve been doing this.

# How are things going for you?

# What have you been up to these days?

# How are you and your family doing?

# It’s been a while since I’ve seen you!

Telephone Conversation in English Based on Location

If you’re meeting at work, you might want to speak more officially. If you meet in a less formal setting, such as a party, a bar, a concert, or the theatre, you can converse more freely.

You can converse about something that you have in common no matter where you meet. If you met at a wedding, for instance, you could ask:

# How did you figure that out?

# Would you want something to drink?

# This song is one of my favourites; do you enjoy this type of music?

Formal Phone Conversation Example

Follow this phone conversation between Mr. Jackson and Ms. Swanson to learn it better.

Phone Conversation in English Part 1

Mr. Jackson (Secretary): Hello! I’m Peter, and I’ve got a lot to say. What can I do to assist you today?

Ms. Swanson: Ms. Janice Swanson is on the line. Please allow me to talk with Mr. Franks.

Mr. Jackson (Secretary): Mr. Franks is now out of the office, I’m afraid. Do you want me to take a message for you?

Ms. Swanson: Actually, this is a very important call. Mr. Franks noted a delivery issue, and we discussed it yesterday. Is there anything he left with you?

Mr. Jackson (Secretary): He did, in fact, do that. He mentioned that a consultant from your firm might be available. That’s fantastic; I’d like to see this issue rectified as soon as feasible.

Ms. Swanson: Well, the cargo of earrings that was meant to arrive last Tuesday is yet to arrive.

Also Read : What Are Homophones and Homographs And Why You Should Know Them

Phone Conversation in English Part 2

Mr. Jackson (Secretary): Yes, I apologise profusely for that. Meanwhile, I’ve contacted our delivery department, and they’ve guaranteed me that the earrings will arrive tomorrow morning.

Ms. Swanson: Mr. Franks will be delighted to hear that, I’m sure.

Mr. Jackson (Secretary): Yes, the shipping from France was delayed. It wasn’t until this morning that we were able to pass it along.

Ms. Swanson: I get what you mean. Mr. Franks will also like to meet with you sometime this week.

Mr. Jackson (Secretary): What exactly is he up to on a Wednesday afternoon?

Ms. Swanson: I’m sorry he’s out of town hall meeting with some customers. How about a morning on Thursday?

Mr. Jackson (Secretary): On Thursday morning, however, I’ll be seeing someone else. Is he up and about on Thursday afternoon?

Phone Conversation in English Part 3

Ms. Swanson: No, it appears that he is now free.

Mr. Jackson (Secretary): Is it okay if I drop by at 9 a.m.?

Ms. Swanson: He does, after all, hold a staff meeting at 9 a.m. every day. It only lasts about a half-hour. What about ten?

Mr. Jackson (Secretary): Yes, ten would be fantastic.

Ms. Swanson: Okay, I’ll make that a priority. Ms. Swanson at 10 a.m. on Friday… Is there anything else I can do to assist you?

Mr. Jackson (Secretary): No, I believe that’s all there is to it. Thank you for your assistance… Goodbye.

Ms. Swanson: Goodbye.

Formal and Informal English Words Set 1

Informal Formal
Ask Enquire
Tell Inform
But However
Get Receive
Bad Negative
Seem Appear
Also Moreover
Buy Purchase
Have to Must
End Finish
Lack Deficiency
Live Reside
Lively Energetic
Hurt Damage
Put in Insert
Check Verify
Sorry Apologize
Help Assist
Chance Opportunity
Use Utilize

Also Read : Daily Use of English Sentences in Conversations: Spoken English Sentences for Everyday

Formal and Informal English Words Set 2

Informal Formal
Ask for Request
Look into Investigate
Refer to Consult
Hungry Famished
But However
Wrong Incorrect
Mad Insane
Let Allow
Eager Avid
Dare Challenge
Hurt Damage
Show Demonstrate
Avoid Evade
Sick ill
Give up Quit
Empty Vacant
Mend Repair
Idea Notion
See Observe
Need Require

Tips for Learning Business English Telephone Conversation

The best part about knowing these phone phrases is that you’ll be able to apply them in everyday situations. Here is a guide for learning these new phrases:

Feel No Shame for Making Mistakes

You will almost certainly make a lot of mistakes the first time you use new phrases. It’s totally natural for people to do this when they learn something new.

Hopefully, the folks you speak with will be understanding and sympathetic. Some individuals who have never studied a second language, on the other hand, are unaware of how tough it can be. Don’t let them get you down! Remind yourself that making mistakes is a sign of development.

Learn From Your Mistakes

Another advantage of making errors is that you may learn from them. Write down any faults you think you made or any phrases you’re not sure about after each phone chat.

If it’s permissible and permitted where you work, you could even wish to record your phone talks. Then you can listen again later, either alone or with a coach, to search for new words you correctly utilised and areas where you need more work.

Use Three New Phrases Every Day

After you’ve finished reading the phrases below, pick three to use every day in your phone chats or whenever it’s appropriate. If you’re not using the new words right away, they will go from your memory. They’ll become part of your passive language, which means you’ll recognise them when you encounter them but won’t be able to use them right away.

If you can’t think of a way to include them in your real-life phone interactions, consider writing down hypothetical phone talks. Furthermore, you learn new words by using unfamiliar phrases!

Practice New Grammar Concepts

Not only can you apply the previous learning technique with new vocabulary, but you can also use it with grammar. Write down any new language structures you come across, utilise them to create your own examples, and then use them at work!

Here are some examples of topics that can be discussed over the phone.

# Could I please ask as to who is calling?

# What can I do to assist you?

# Do you mind if I wait a few moments?

# Thank you for contacting us.

# I’m phoning to ask a few questions.

# I’d like to leave a note for him.

# When is the best time to contact you?


Speaking English allows you to widen your horizons in terms of work options and the capacity to communicate with individuals from all over the world. Every vacation becomes much more exciting when you know the language.

Education is essential for personal development, but learning English also improves one’s quality of life. Get better in fluency and speaking flow with The Fluent Life.

Also Read : Use of Modal Verbs in English Grammar: Learning Modal Auxiliary and Their Functions