Conversations are very important, no matter what the language you use. The main idea behind learning a language is to be able to express oneself easily and efficiently to other people, and conversation is the way of it. The conversation becomes a little difficult when it is done over the phone as you can see the facial expressions of the person at the other end and vice versa, so it becomes very important to express properly what you want.

Many are able to do simple phone conversations in English but they might not be aware of the different important phrases present in the English language that can turn simple telephone conversation in English even more effectively.

Using proper phrases are important as the wrong use of those can misguide the person on the other end. In this article, you will find formal and non-formal telephone etiquette phrases that you can use in your future conversations.

Telephone Etiquette Phrases for Spoken English Telephone Conversation

In spoken English telephone conversations there are two important things that matter the most, one of those are good listening skills and the other is good telephone conversation dialogues. Without the former skill, you won’t be able to understand what the other person is trying to convey and if you do not know some useful telephone phrases then there is a fair chance that the person over the phone might not understand your thoughts clearly.

Telephone conversation dialogues vary on whom you are talking with. If you are having an English conversation on the phone with friends then that will be much different from the business phone call phrases. While you can be informal and friendly with your friend, you can not use easy and informal words for your formal conversations.

So, let’s begin from learning some useful business phone call phrases that will help yourself express better in business matters.

Important Phrases to be Used in Office Telephone Conversation in English

For business or formal conversation, you have to be extra careful so that you don’t sound rude to the other person. You should use words like “could, would, can, may” to show politeness.

When you are asking for something or have received help you should use words like please, thank you, thank you very much to express your gratitude.

For basic phone conversation in English with your colleague, you can also use words like okay, bye as long as your tone is polite and friendly.

Also Read : The Formula of Present Perfect Continuous Tense: Facts and Rules to Know

Business Phone Call Phrases for Greeting/ Introducing

  • Hello
  • Good morning/ good afternoon
  • This is Sanem speaking
  • Could I speak to Mr Ombre, please?
  • I would like to speak to ___
  • I’m trying to contact ___
  • This is Reen from [company name].
  • Hello. This is Reen. I am calling about… (your information, about your services, to make a reservation, advertisement etc.)
  • Good morning/ afternoon/ evening. XYZ Edutech. John Case speaking. How can I help you?
  • This is Jenn Samuel speaking.
  • Hello, Jenn Samuel speaking.
  • Thomson Insurance. How can I be of service today?

Formal Dialogues in a Basic Phone Conversation in English for Asking

  • I’d like to talk with Mr Can. Is he available?
  • May I know where you are calling from?
  • Is that definitely the right name/ number?
  • May I ask who’s calling, please?
  • Can I ask whom I’m speaking to please?
  • Could you put me through to extension number 120, please?
  • Hello, caller. Could/ May I have your name, please?
  • Could I take your name, please?
  • Could I speak to someone who ___?
  • Who’s calling, please?
  • Can I have extension 540?
  • Is Ms Sanem available?
  • May I speak to Ms Deren?

Some Useful Formal Telephone Phrases for Putting on Hold or Connecting

  • One moment, please.
  • I’ll see if he is in or if Mr Ombre is available.
  • Please hold on. I will get you through him.
  • I’m connecting you now.
  • Could you hold the line, please?
  • Please, hold the line.
  • Certainly, Mr Nihat. I’ll just put you through.
  • I’ll put you through
  • I’ll just transfer you now
  • Of course, Mr Nihat. I’ll just see if he’s available.
  • Mr Ronn? Thank you for holding. I’m just putting you through to Mrs Jenny.
  • Can you hold the line? Can you hold on a moment?
  • I’ll put you through.
  • Could you hold on a moment, please
  • Just a moment, please
  • Hold the line, please
  • I’ll just put you through
  • I’ll connect you.
  • Sure, just a second, please.

Dialogue Example for Formal Phone Conversation Example for Leaving/ Taking a Message

  • I am sorry, Mr Cenna is out/ busy at the moment.
  • Would you like me to connect you to her voicemail?
  • She is away at the moment. May I ask who is calling?
  • Can I take a message?
  • Would you like to leave a message?
  • If you leave a message, I will be sure to get it to him as soon as he is available.
  • Can I give him/ her a message?
  • I’m sorry. She isn’t available at the moment. Can I take a message for her?
  • I will let him know you called.

Some more Dialogues for Office Telephone Conversation in English

  • Can you just repeat the spelling of that, please?
  • Can I take your name and number, please?
  • Is there anyone else you would like to speak to?
  • Could you please ask Ms Aylin to call me back?
  • If you’d like to give me your number, I’ll ask Mr Jane to call you back.
  • Could you spell that for me, please?
  • I’ll tell Mr Steven that you called.
  • I’ll ask him to call you as soon as possible.
  • Can I leave a message, please?
  • Could you call again after 2 hours?

Also Read : What Are Homophones and Homographs And Why You Should Know Them

Some Useful Telephone Phrases for English Conversation on Phone with Friends

By now, you already know what terms you should use in your formal conversations, now let’s see what are some telephone etiquette phrases that you can use in your English conversation on the phone with friends.

Telephone Conversation Dialogues for Greeting a Friend

  • Hi!
  • Hey!
  • Hey, Jenny. What’s up?
  • How’s it going?
  • How’re you going?
  • How are things?
  • Hi, James. How are you?
  • Alright, yeah?
  • Hi mate!
  • What’s up!
  • How’re you doing?!

Suitable Phrases for Spoken English Telephone Conversation with a Friend

  • Hang on just a second.
  • Just chilling.
  • Hanging out.
  • Grab a bite.
  • I’m down for whatever.
  • Catch you at ten.
  • You seem
  • You seem a bit
  • Had a good day?
  • Looks like you’ve
  • Can’t believe this!
  • This weather sucks.
  • What a crappy day!
  • You’re joking!
  • How are the folks?
  • Really?!
  • Sooo, I guess I better run
  • You’ll never guess
  • Say ‘hi’ to your folks for me!
  • So do you fancy a drink?
  • You won’t believe this
  • No way!
  • You’re kidding!

Also Read : Daily Use of English Sentences in Conversations: Spoken English Sentences for Everyday

Informal Telephone English Phrases

  • I’m not really sure what to say. What about you?
  • Could be better, but not to worry. And you?
  • Things are fine.
  • How about we go to the restaurant?
  • I’m sure I’ll manage fine.
  • What about.
  • I’m sure things’ll get better soon.
  • How are things at your end?
  • Yeah, you know how it is.
  • Not good.
  • Let’s go out tonight. What do you reckon?
  • How about going to the pub?
  • See you later!
  • Take care!
  • Well, better be off
  • Hey let’s catch up
  • Cool, see you there!
  • Let me get back to you
  • ‘Bye!
  • Alright, later mate!
  • Sounds good
  • Great, see you then!
  • Sorry, gotta go. I’ve got a class
  • Well, guess I’d better go
  • Take it easy!
  • Catch you later!
  • Later bro


Telephone etiquette phrases are very important when you want to make an impactful spoken English telephone conversation, be it a formal phone conversation or an English conversation on phone with friends. Hopefully, this article will help you understand and learn some useful telephone phrases. You can use this telephone conversation dialogues in your basic phone conversation in English as this will help you in improving your English phone conversations.

So, which type of conversation do you use the most? Formal or informal? Comment in the below box and let us know how you would like to start a formal phone conversation.

Also Read : Use of Modal Verbs in English Grammar: Learning Modal Auxiliary and Their Functions